bm9 Terms & Conditions — Use of Services
This page sets out the usage rules, financial procedures, and player responsibilities you need to know when using the bm9 platform.
Introduction and Agreement
These Terms and Conditions of Service ("Terms") apply to all players who access the bm9 platform. By accessing or using bm9's website, mobile application, or any of its services, you confirm that you have read and agree to all of these Terms.
We reserve the right to amend these Terms at any time. Changes will be announced on the bm9 website, and your continued use of the service after any update constitutes acceptance of the revised Terms. Please check this page regularly.
Account Registration and Verification
2.1 Account Registration Requirements
To open an account at bm9, the following requirements must be met—
- You must be 21 years of age or older.
- You must register with accurate and complete personal information.
- You must confirm that you are playing on your own behalf.
- Each person may only open one account; opening more than one account is strictly prohibited.
- Only the primary account holder may link a bank card or payment method to their account.
2.2 False Information
If it is found that any false or inaccurate information has been provided, bm9 may immediately close the account without prior notice, and any remaining balance in that account may be forfeited.
2.3 Account Security
Keep your account password as strong as possible and never share it with anyone. You are responsible for all activity that occurs on your account. If you suspect an unauthorised access attempt or a security breach, contact bm9 customer support immediately.
Deposits and Withdrawals
3.1 Deposit Methods
At bm9, you can deposit using KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer. The minimum deposit amount for all methods is 5,000 Ks.
You must confirm that the funds you deposit belong to you. Deposits from third parties are not permitted.
3.2 Withdrawals
The minimum withdrawal amount is 20,000 Ks. Withdrawals are normally processed within 1 hour of the request. Withdrawals must be made using the same method used to deposit, and the wagering requirement must be met if bonus funds are involved.
| Financial Transactions | Method | Minimum | Processing Time |
|---|---|---|---|
| Deposit | KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer | 5,000 Ks | Almost instant |
| Withdrawal | KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer | 20,000 Ks | Within 1 Hour |
3.3 Counterfeit Currency and Suspicious Transactions
If bm9 determines that an account is involved in money laundering or any illegal financial activity, the account will be suspended immediately and reported to the relevant legal authorities.
Bonus and Promotion Terms
4.1 First Deposit Bonus
When you make your first deposit at bm9, you will receive a 120% bonus of up to 200,000 Ks. To withdraw the bonus, you must wager 25 times the bonus amount.
Bonus Calculation Example
- Deposit 20,000 Ks → receive bonus 24,000 Ks → total balance 44,000 Ks → wagering 24,000 Ks × 25 = 600,000 Ks must be completed before withdrawal
- Deposit 340,000 Ks → receive bonus 200,000 Ks → total balance 540,000 Ks → wagering 200,000 Ks × 25 = 5,000,000 Ks must be completed before withdrawal
4.2 General Bonus Terms
- Each bonus can only be claimed once; claiming the same bonus more than once is a violation of the terms.
- Bonuses cannot be converted to cash or transferred.
- Withdrawals will not be processed until the bonus wagering requirement has been met.
- Bonuses may be used across more than one game — however, any method that goes against the platform's fair play policy is strictly prohibited.
- bm9 may change, suspend, or discontinue any bonus promotion at any time.
4.3 Bonus Abuse
If bm9 determines that a player is using bonuses with the intent to abuse them, the bonus and any related winnings may be forfeited. The player's account may also be suspended.
Game Rules and Restrictions
5.1 Player Responsibilities
Players must maintain honesty and integrity when playing games at bm9. The following actions are strictly prohibited —
- Using software, bots, or automated tools to exploit the game system
- Colluding with other players to act against the platform
- Taking advantage of technical errors that occur during gameplay
- Continuing to play without following your own self-imposed game limits
5.2 Game Results
All games at bm9 operate using a Random Number Generator (RNG) and a fair play system. Every game result is entirely random and there are no predetermined outcomes. Any complaints regarding game results will be handled by the 24/7 customer service team.
5.3 Game and Technical Errors
If a technical problem or error occurs during a game, that round may be voided and bm9 reserves the right to refund the amount wagered before the error occurred.
VIP Levels and Cashback
bm9's VIP program has three tiers: Bronze, Silver, and Gold. bm9 determines tier upgrades based on playing volume and activity.
Weekly Cashback Rates
- Bronze: up to 0.3% weekly cashback
- Silver: up to 0.7% weekly cashback
- Gold: up to 1.0% weekly cashback
Cashback will be processed by bm9 according to a set schedule, and the terms for each VIP tier will be applied on a per-player basis.
The information on this page regarding VIP tiers and cashback is for reference only. Please note that bm9 may change this at any time. Any changes will be announced on the website.
Privacy Protection and Data Security
bm9 uses SSL encryption technology to protect players' personal information. For full details on how personal data is collected, stored, and processed, please read bm9's Privacy Policy.
bm9 does not sell or share players' personal information with third parties for commission. No information will be disclosed for payment unless required by law.
Account Suspension and Closure
8.1 Grounds for Closure by bm9
- If any of these terms and conditions are found to have been violated
- When a player requests self-exclusion
- If there is evidence of fraudulent play or financial fraud
- When a player requests to close their own account
8.2 Remaining Balance After Closure
If there is a remaining balance in an account closed for legitimate reasons, bm9 will review the case and may return any eligible funds to your payment method. However, if an account is closed due to a violation, the remaining balance will not be refunded.
Limitation of Liability and Legal Effect
bm9 is not responsible for any financial losses, loss of profits, or emotional distress resulting from players' gaming activity. Gaming is for entertainment purposes only — do not treat it as a way to earn income.
Liability limitations regarding any funds, damages, or legal matters that may arise from bm9's services will be handled in accordance with applicable law.
Contact Us and Complaints Handling
If you have questions about these terms and conditions or wish to submit a complaint, you can contact bm9's customer support team (24 hours) through the following channels—
- Live Chat: 24/7 service in Myanmar language — available directly on the website
- Email: [email protected]
Once a complaint is submitted, bm9 will respond as quickly as possible with the aim of resolving it to the customer's satisfaction.