bm9 Privacy Protection Policy

bm9 is a platform serving betting enthusiasts in Myanmar, offering football, live casino, slots, and fish shooting games. This Privacy Policy ("Policy") explains how we collect, use, and protect your personal data when you use the bm9 website and related services.

Please read and understand this Policy carefully. By continuing to use our services, you agree to the terms set out here. If you have any questions about the Policy, contact us at [email protected].

We collect the following personal data to provide our services properly and meet our legal obligations—

2.1 Registration Information

• Full name
• Date of birth (to verify you are 21+)
• Contact details (mobile number and email address)
• Username and password

2.2 Financial Information

• KBZPay, Wave Money, AYA Pay, or CB Pay account numbers
• Deposit and withdrawal records
• Bank transfer verification details

2.3 Gaming Information

• Game history and betting records
• Bonus and promotion claim records
• Account date and time logs

2.4 Technical Information

• IP address and network information
• Browser type and version
• Cookie data
• Mobile device model and operating system

We use the personal data we collect only for the following purposes—

• Account Management: To create your account, verify your identity, and maintain security
• Financial Transactions: To process and confirm deposits and withdrawals
• Service Improvement: To analyze data and improve your gaming experience
• Activity Monitoring: To detect and prevent unauthorized activity and fraud
• Customer Service: To assist you through our 24-hour Myanmar-language support
• Promotional Notifications: To inform you about bonuses and promotions (you may opt out if you prefer)
• Legal Compliance: To meet applicable laws and regulations

We do not sell or share your personal data with any company or third party beyond the purposes stated here.

bm9 may share your personal data only in the following circumstances—

4.1 Service Providers

We work with payment service providers such as KBZPay, Wave Money, AYA Pay, and CB Pay to process transactions. Data shared with them is used solely to complete those transactions and is not shared further for any other purpose.

4.2 Technology Partners

Game software providers and server operators may access a defined set of personal data in order to deliver our services. Such partners are bound by a privacy agreement with us.

4.3 Legal Matters

Situations may arise where personal data must be disclosed to relevant authorities in response to a legal request, court order, or regulatory action. In such cases we will act in accordance with the law.

4.4 Business Transfer

In the event of a merger, sale, or transfer of ownership, personal data may be transferred as part of that process. The protections set out in this policy will continue to apply.

Our website uses cookies and similar technologies to improve our service. Through cookies we—

• Maintain your login session
• Measure website performance and look for improvements
• Remember your preferred language and display settings
• Carry out security checks

You can disable cookies through your browser settings, but please note that doing so may cause some parts of our service to not work properly.

bm9 has strong security measures in place to protect your personal data—

6.1 Encryption Technology

All data transmitted between your browser and our servers is protected by SSL (Secure Socket Layer) encryption, preventing unauthorized interception.

6.2 Access Control

Access to personal data is limited to staff with a specific need to handle it, and all access is logged and monitored.

6.3 Server Security

Servers that store data are protected by high-level security systems, and unauthorized access attempts are blocked.

6.4 Data Breach Response

In the event of a data breach, we will conduct an immediate investigation and notify affected users as quickly as possible.

However, please be aware that no company's security on the internet can be guaranteed 100%. We therefore ask that you keep your account login details confidential and do not share them with anyone.

Personal data is retained for as long as necessary to fulfill the original purpose—

• Account Data: For the period required by applicable requirements after account closure
• Financial Records: In accordance with financial legal requirements
• Gaming Records: For a period sufficient to resolve any disputes
• Communication Records: For a reasonable period to allow customer service review

Once the retention period has ended, personal data will be securely deleted or anonymized so it can no longer be attributed to any individual.

You have the following rights regarding your personal information—

8.1 Access and Correction

You can view the personal information stored in your account and request corrections to anything that is inaccurate. To make a correction, contact us at [email protected].

8.2 Request for Deletion

You can request that your personal information be deleted before our legal obligations are fulfilled. If any data cannot be deleted due to legal requirements, we will explain why.

8.3 Request for Restriction

If you are not satisfied with how we handle your data, you can request that we restrict processing in certain cases.

8.4 Right to Opt Out of Promotional Communications

If you no longer wish to receive bonus and promotion notifications, contact us at [email protected] to request that communications be stopped.

To exercise any of the rights above, contact us at [email protected]. Our 24-hour Myanmar-language customer support team will assist you.

bm9 strictly prohibits use by anyone under 21. If we become aware that we have collected personal information from a person under 21, we will immediately delete that data and close the account.

If you believe your child or someone under 21 has accessed our platform, please report it to [email protected] immediately.

When our service includes links to external sites, bm9 is not responsible for the privacy policies of those sites. When you visit an external site, please review that site's policies yourself.

We reserve the right to update this Privacy Policy at any time. When significant changes occur—

• The updated policy will be published on the website
• The "Last Updated" date will be revised
• For major changes, we may notify you via your account login record

If you continue using our services after updates are published, you will be considered to have accepted the revised policy. If you do not agree with unexpected major changes, you may contact [email protected] to request account closure.

Last updated: 30 October 2026

For any questions about this Privacy Policy, our 24-hour support team is ready to help—

Feel free to reach out at any time for privacy-related questions, data review requests, or deletion requests. bm9 will continue to provide a trustworthy service by keeping your privacy as a top priority.